Got Questions?
We Have Answers.

Britannic Security & Facilities Management is a London-based professional security and facilities provider. We deliver manned guarding / security guarding, mobile patrol, and facilities management support services including cleaning to businesses across every sector. We are a trading name of Ardous Facilities Limited (Company No. 14308915), registered at 302–304 Thornton Road, Croydon, London, CR0 3EU.

Britannic Security & Facilities Management is a fully operational London security provider. We are an ACS Approved Contractor for the provision of Security Guarding, delivering manned guarding, mobile patrol, and facilities management to clients across retail, logistics, healthcare, construction, and corporate sectors throughout London.

Ardous Facilities Limited is the registered legal entity behind Britannic Security & Facilities Management. Company Number: 14308915. Registered Office: 302–304 Thornton Road, Croydon, London, CR0 3EU. When you contract with Britannic Security, you are contracting with Ardous Facilities Limited.

We provide security and facilities services to a wide range of sectors, including retail, shopping centres, warehouses and logistics, construction sites, manufacturing and industrial facilities, healthcare and medical premises, corporate offices and HQs, and residential estates. If your sector isn't listed, contact us we will assess it.

You can request a free quote through our online enquiry form, by calling us on 020 3432 0603, or by emailing info@britannicfm.com. We aim to respond to all enquiries within 2 hours and will have a bespoke proposal to you within 24 hours.

Yes. Our control room is staffed 24 hours a day, 365 days a year including bank holidays and weekends. Threats don't follow business hours, and neither do we. You will never be without cover or support.

Yes. We maintain comprehensive public liability and employer's liability insurance across all our operations. Evidence of insurance can be provided on request prior to contract commencement.

Manned guarding is the deployment of uniformed, SIA-licensed security officers to your premises to deter, detect, and respond to threats. It is the most effective form of physical security because nothing replaces the judgment, adaptability, and authority of a trained human presence on site.

Yes 100% of our deployed officers hold a valid SIA Door Supervisor or Security Guard licence. We verify all licences before deployment and continuously monitor licence expiry dates to guarantee compliance at every post, every shift.

All officers are vetted to BS 7858 standard, which includes an enhanced DBS check, 5-year employment history verification, right-to-work checks, address history verification, and character references. No officer is deployed until fully cleared. There are no exceptions to this policy.

Yes. We offer fully flexible shift patterns including daytime only, night shifts, weekends, and full 24/7 continuous cover. Shift patterns are agreed during the planning stage and written into your post instructions. We guarantee zero shift gaps if an officer calls in sick, a replacement is deployed.

We provide both static and roving guard posts, tailored to your site layout and threat profile. A static post places an officer at a fixed location (entrance, reception, asset area), while a roving post has the officer patrol defined areas at set intervals. Many sites benefit from a combination of both.

We aim to maintain officer consistency so your team and site become familiar to the deployed officer. Where regular officers are unavailable, any relief officer will be fully briefed using the site-specific post instructions before taking up the post. You will always be notified of any changes.

Yes. Our management team carries out unannounced supervisory visits to all posts on a regular basis. These checks assess officer conduct, uniform standards, post instruction adherence, and site conditions. Results are recorded and form part of your monthly performance review.

Yes. All Britannic Security officers hold a valid first aid qualification as standard. In the event of a medical emergency on your site, your officer is equipped and trained to respond appropriately while awaiting emergency services.

Every incident is documented in a written incident report, completed by the attending officer and reviewed by our control room. Reports are provided to you promptly following any incident and retained for your records. Serious incidents trigger an immediate escalation protocol involving senior management and, where appropriate, police liaison.

Mobile patrol is the deployment of SIA-licensed officers in marked, GPS-tracked patrol vehicles who conduct scheduled and random visits to your site. It provides cost-effective, wide-area security coverage without the cost of a full-time static officer ideal for businesses that need a visible security presence but don't require someone on site 24/7.

Our patrol vehicles are strategically positioned across coverage areas to enable a rapid response to alarm activations. Exact response times depend on location, time of night, and traffic conditions, so we agree specific, realistic response commitments with you based on your site address as part of your service agreement.

Yes. We offer a dedicated keyholding service where we act as your nominated keyholder, securely holding keys to your premises and attending in response to alarms or emergencies. This removes the burden from you or your staff and ensures a trained professional responds not an employee woken in the middle of the night.

Yes. Our lock and unlock service has our patrol officers open and secure your premises at agreed times every day. This eliminates the risk of forgotten lock-ups, provides peace of mind, and removes the responsibility from your staff. Any anomalies found during locking are immediately reported and escalated.

Yes. We provide vacant property inspection services regular visits to unoccupied premises to check for signs of intrusion, vandalism, squatting, or damage. This is particularly important for insurance compliance, as many policies require evidence of regular inspections for unoccupied properties.

Our standard fleet uses marked, liveried patrol vehicles a visible deterrent in themselves. For specific operational requirements where a lower profile is preferred, we can discuss unmarked deployment options. All vehicles, marked or unmarked, are fully GPS-tracked and logged throughout every shift.

After every visit you receive a detailed digital patrol report including timestamped arrival and departure, GPS-tracked patrol record, photographic evidence where relevant, and a written condition report. This full audit trail is available on request and provides evidence of service for insurance and compliance purposes.

Our facilities management offering is commercial cleaning, delivered by vetted, uniformed operatives and coordinated by a single point of accountability for your site. This service is delivered separately from our Security Guarding, which is SIA ACS Approved; ACS approval does not extend to facilities management or cleaning.

No. We do not currently provide building maintenance, access control installation, CCTV installation or monitoring, or concierge services. Our facilities management offering is cleaning only. If your requirements go beyond cleaning, speak to our team and we can advise honestly on what we can and can't help with.

Yes. All personnel are vetted to BS 7858 standard before deployment, whether they are security officers or cleaning operatives. You should never have to compromise on the trustworthiness of anyone entering your premises under our contract.

We manage both. Whether you operate a single office, a retail unit, or a multi-site estate spanning multiple locations across London, our teams are resourced to deliver consistent cleaning standards across every site. Multi-site clients benefit from centralised reporting and a dedicated account manager overseeing all locations.

The Approved Contractor Scheme (ACS) is operated by the Security Industry Authority (SIA) and is the highest voluntary standard achievable in the UK private security industry. Britannic holds ACS status for the provision of Manned Guarding / Security Guarding; it does not extend to our facilities management or cleaning services. ACS-approved companies are independently assessed across a wide range of criteria including management systems, officer training, HR practices, and operational standards. It is not a marketing badge it requires ongoing commitment to maintain.

BS 7858 is the British Standard for the screening of individuals in a security environment. It requires a minimum 5-year employment history check, enhanced DBS (criminal records) check, address history verification, right-to-work checks, and character references. All Britannic Security personnel are screened to this standard before deployment.

The Security Industry Authority (SIA) is the UK government body that regulates the private security industry. It is a legal requirement for any individual working in a licensable security role to hold a valid SIA licence. Employing or contracting unlicensed security personnel is a criminal offence. Every Britannic Security officer holds a current, verified SIA licence.

No. Our SIA Approved Contractor Scheme (ACS) status applies specifically to our Security Guarding activity. Facilities Management and cleaning are separate, non-ACS-approved services, delivered under their own quality and health & safety standards.

Yes. We can provide copies of our ACS certificate, SIA licence verification, BS 7858 vetting records, and insurance certificates upon request. These are routinely included in our pre-contract documentation pack. We welcome scrutiny our standards invite it.

Yes. Britannic Security operates in full compliance with the UK GDPR and the Data Protection Act 2018. This is particularly important in the context of CCTV monitoring and access control data. We maintain appropriate data retention policies, privacy notices, and processing agreements. A copy of our Privacy Policy is available on our website.

All pricing is bespoke to your specific requirements. Factors include the number of officers required, shift patterns, site location, risk level, number of sites, and contract duration. We do not publish standard rates because we believe every client deserves a tailored proposal not a one-size-fits-all price list. All proposals include fully transparent, itemised pricing.

No. Transparent pricing is a core principle at Britannic Security. Your proposal will include a full breakdown of all costs there are no hidden management fees, no surprise invoices, and no vague line items. If requirements change and costs need to be revised, we discuss this with you before making any adjustments.

We offer flexible contract options from short-term and ad hoc arrangements through to long-term contracts for clients who want ongoing, stable security provision. Contract length can affect pricing, and we are happy to discuss the most cost-effective arrangement for your needs. We do not lock clients into unnecessarily long contracts.

Yes. We understand that security needs change seasonally, operationally, and in response to incidents. Our contracts are designed to allow scaling up or down with reasonable notice. We work as a partner, not just a contractor, and our account management team will proactively discuss your requirements with you.

Yes. We offer short-term and ad hoc arrangements for clients who need temporary cover construction phases, events, seasonal peaks, or bridging between security providers. These are assessed individually and priced accordingly. We are equally happy to support a client for a week or for years.

Yes. Every Britannic Security client is assigned a named account manager not a call centre number, not a rotating team. Your account manager knows your site, understands your risks, and is your direct point of contact for any queries, changes, or concerns. Fast decisions, no bureaucratic delays.

Switching is straightforward. Contact us and we will review your current arrangements, assess your notice period obligations, and plan a seamless handover that ensures zero gap in your security cover. We manage the transition process entirely, briefing our officers on your site before the first shift so there is no disruption to your operations.

We operate across London and the surrounding areas. We are headquartered in London and maintain the operational infrastructure to deliver services across the capital. If you are unsure whether we cover your location, contact us and we will confirm.

Yes. While London is our headquarters, we are a nationally operating security company. We regularly deploy to clients across England, Scotland, Wales, and Northern Ireland. National coverage does not mean reduced standards the same vetting, training, and compliance requirements apply regardless of location.

For planned deployments, we typically provide a bespoke proposal within 24 hours and can have officers on site within a matter of days following agreement. For urgent requirements, we can often mobilise faster contact us directly on 020 3432 0603 to discuss your timeline and we will do everything possible to meet it.

Yes. Multi-site contracts are common among our client base. We provide centralised account management and consistent reporting across all locations, giving you a single point of contact for everything. Multi-site clients often find consolidating to one provider significantly reduces administrative complexity and can improve overall cost efficiency.

We guarantee zero shift gaps. Our control room monitors all posts in real time. If an officer reports sick or fails to check in, a replacement is identified and dispatched immediately before the gap can occur. You will be notified of any change, and your site will never be left without cover.

Yes, always. Before any deployment, our security consultants conduct a full on-site risk assessment identifying access points, vulnerabilities, threat vectors, and operational requirements. A bespoke security plan is written from this assessment. We do not deploy generic solutions every plan is specific to your site and your risks.

Yes. Our control room operates 24 hours a day, 7 days a week, 365 days a year including Christmas Day, bank holidays, and every other day of the year. The control room monitors all active posts, manages alarm responses, coordinates deployments, and provides direct escalation support to officers on the ground at any time.

Yes. Every client has access to a direct line to their named account manager and to our 24/7 control room for operational matters. You will never be directed to a generic call centre. For urgent issues, call us on 020 3432 0603 someone will answer at any hour.